Collection and Use of Personal Information
Personal information is data that can be used to uniquely identify or contact a specific individual.
Here are some examples of personal information that we collect:
- When you create an artsnapz account, we ask you for your email address and information used to establish your children's identities. This information is used solely for the operation of the program.
- When using artsnapz to store your child's photos, we store the content on our servers, and we keep logs of the time and device you used to access the service.
- When you contact A4 Labs Inc., e.g. for a support request, we may keep a record of your communication.
We may also use personal information for internal purposes such as auditing, data analysis, and research to improve our products and services.
Collection and Use of Non-Personal Information
Non-personal information is data that cannot be used to uniquely identify a specific individual. We may collect, use, transfer, and disclose non-personal information for any purpose. We may combine personal and non-personal information for certain purposes; this data will then be treated as personal information for as long as it remains combined. Conversely, aggregated information, i.e. data that might have originated from personal information, but that has been processed in such a way as to not allow personal identification, is treated as non-personal information.
Here are some examples of non-personal information that we collect – either by ourselves or through the use of third-party services:
- When you visit our website, we keep logs of your Internet Protocol (IP) address, browser type and language, referring and exit pages, operating system and date/time stamp. Currently, we also use Google Analytics to collect and process this information; please refer to the section “Google Analytics” below. If you’d like to opt out of this logging, please click here.
- Our Software periodically checks our servers for important updates or notices; in this case, we also log the IP address, device type, language, operating system and the date and time of the request.
Our products integrate with APIs provided by Facebook, Inc. ("Facebook"). Facebook's Data Use Policy may be found here. We only share information to your Facebook account with your explicit authorization.
Our website uses Google Analytics, a web analytics service provided by Google, Inc. (“Google”). Google Analytics uses “cookies”, which are text files placed on your computer, to help the website analyze how users use the site. The information generated by the cookie about your use of the website (including your IP address) will be transmitted to and stored by Google on servers in the United States. Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google’s behalf. Google will not associate your IP address with any other data held by Google. By using this website, you consent to the processing of data about you by Google in the manner and for the purposes set out above.
Cookies and other Technologies
A4 Labs Inc. uses “cookies” to collect information about your use of the website. Cookies are small text files a website can store on your hard drive. We use the information we collect in this manner to better understand our users’ interaction with our website and to optimize the user experience. You can disable cookies in your browser settings, but please note that certain features on our website may not be available as a result.
In our email communications, we may use other technologies like “pixel tags” and “click-through URLs” in order to determine if an email has been opened and which links have been clicked. This way, we can determine and improve the effectiveness of our communications. Pixel tags are small images shown inside an HTML email; you can disable tracking by disabling HTML in your email client. A link with a click-through URL, when clicked, first sends the user to a web server which records the click, and then to the link’s destination.
Access to Personal Information
Disclosure to 3rd parties
We don’t share personal information with anyone outside of A4 Labs Inc., except for the few exceptions below.
We work together with other companies who provide services to us, like hosting our website, providing our help desk software, sending out newsletters, analyzing our website traffic, hosting our cloud services, etc.. We only share personal information with these companies if it is necessary for them to provide their services. All companies we work with provide at least industry standard systems and processes to ensure the security and confidentiality of your information.
We also share personal information if disclosure of such information is reasonably necessary to satisfy any applicable law, regulation, legal process or enforceable governmental request; to enforce applicable Terms of Service, including investigation of potential violations thereof; to detect, prevent, or otherwise address fraud or security issues; and to protect against harm to the rights, property or safety of A4 Labs Inc., its users or the public as required or permitted by law.
If A4 Labs Inc. is involved in a reorganization, merger, or sale, the information we collect may be transferred as part of that transaction.
Protection of Personal Information
We take appropriate security measures to protect against unauthorized access to or unauthorized alteration, disclosure or destruction of data. These include internal reviews of our data collection, storage and processing practices and security measures, including appropriate encryption and physical security measures to guard against unauthorized access to systems where we store personal data.
No method of transmitting or storing data is 100% secure, so we cannot guarantee the security of information you transmit to us.
Please note that some of our servers may be located outside of Canada, as well as the servers of our partners (e.g. Facebook, Google and TestFlight). If you use our services or website, you agree that your information is transmitted, stored, and processed in data centers outside of Canada.
We do not knowingly collect personal information from children under 13 without parental consent. The app is targeted towards parents, and we will use any data a parent enteres about their child only to deliver the reasonably expected functionality provided by our products. If we learn that we have collected personal information from a child under 13, we will promptly delete this information. Parents or guardians can contact us at firstname.lastname@example.org.
3rd Party Sites and Services
Last modified: June 7, 2013